The drive-thru may be slower to digitize than other restaurant ordering channels, but more eateries are finding ways to integrate connected technology into the experience, as a new all-digital Taco Bell indicates. Major quick-service restaurant (QSR) company Diversified Restaurant Group, which spans more than 350...
While some restaurant technologies, such as QR code menus, may rub most consumers the wrong way, it seems that diners are open to self-service when it allows them to have more fun. Take, for instance, Kura Sushi, a conveyor-belt-style sushi chain that originated in Japan...
Worldline has introduced a new payment solution designed to embrace the restaurant industry’s digital transformation. The French payments firm’s Food Service Payments Suite is designed to be an “enhanced, seamless and secure payment experience for the food and beverage industry,” particularly for quick-service restaurants, Worldline...
Throughout 2023, more restaurants turned to kitchen automation to drive back-of-house efficiency, even as consumers have resisted the increasing automation of the industry. In October, Chipotle announced that it was working with automated food service platform Hyphen to test a “cobotic” (short for “cooperative robotics”)...
In 2024, voice automation will continue to rapidly gain traction in the restaurant industry, boosting drive-thru efficiency and better meeting consumer demand for the channel, according to White Castle’s Jamie Richardson. Richardson, vice president of marketing and public relations at the quick-service restaurant (QSR) chain,...
Autonomous restaurants are increasingly appearing throughout North America, with several new entrants into the space in the past couple of weeks alone, despite consumers’ hesitations. Fast-casual salad chain Sweetgreen opened its second automated location, featuring its “Infinite Kitchen” technology, Tuesday (Dec. 12) in Huntington Beach,...
McDonald’s is tapping Google Cloud’s generative artificial intelligence (AI) tools as restaurants increasingly integrate the technology into more parts of their business. The quick-service restaurant (QSR) giant announced Wednesday (Dec. 5) a strategic partnership with the tech provider, through which McDonald’s aims to leverage the power...
Dave & Buster’s is looking to embed mobile engagement into every part of the in-store experience, as full-service restaurants (FSRs) increasingly find ways to digitize the on-premise journey. The restaurant and entertainment chain shared on a call with analysts Tuesday (Dec. 5) discussing its third-quarter...
Restaurants and solution providers are turning toward self-service kiosks to reduce their labor needs while driving higher-value purchases. Take, for instance, Carrols Restaurant Group, a major quick-service restaurant (QSR) franchisee, which owns and runs more than 1,000 Burger King locations as well as more than...
