Insurance

Insurance
Gen Z and Millennial Consumers Want Mobile Channels to Help Build ‘Trust’ in Their Insurers
December 13, 2023

“Insurance is a personal and custom purchase,” Melissa Hurd, vice president and general manager of the National Client Group, Everyday Spend at American Express, told PYMNTS. “It’s reflective of an individual’s lifestyle.” For younger generations, the desire is there for transparency, trust and information, Hurd said in...

Insurance
Progressive Takes Lead in Latest Provider Ranking of Insurance Apps
November 27, 2023

Progressive and State Farm tied for No. 1 in last month’s edition of PYMNTS Provider Ranking of Insurance apps, but Progressive stands alone in the top spot this month. Also this month, Allstate Mobile, USAA Mobile and Safeco Mobile lost position. Here are the apps...

Insurance
One Inc and J.P. Morgan Payments Partner to Simplify Claims Experience
November 16, 2023

One Inc, a digital payments network serving the insurance sector, has partnered with J.P. Morgan Payments to further digitize and enhance property and casualty (P&C) insurance claims payments. The collaboration aims to simplify the claims experience for customers by leveraging J.P. Morgan’s liquidity and payments...

Insurance
Intuit QuickBooks Adds Expanded Insurance Options for Small Businesses
November 14, 2023

Intuit has partnered with Allstate Health Solutions to provide expanded insurance options for small businesses using QuickBooks Online Payroll. The collaboration between QuickBooks and Allstate Health Solutions reflects QuickBooks’ vision to offer businesses and their employees a comprehensive human capital management platform, the global technology...

Insurance
Lemonade Sees Path to Profitability and Reaches 2 Million Customers
November 08, 2023

Digital insurance company Lemonade says its platform now has 2 million customers. The company announced that milestone in a news release Wednesday (Nov. 8) as it reported its quarterly earnings, noting that the pace to reach its second million customers was 35% faster than the first million in...

Insurance
PYMNTS Intelligence: Bridging the Insurance Industry’s Digital Generation Gap
November 06, 2023

The generation gap does not make headlines as much as it used to, but one way in which it has unquestionably widened in recent years is through the rapid advancement of technology. The youngest adults today have never known a world without the internet, social...

Insurance
Young Consumers’ Insurance Purchasing Mantra: ‘Digital Convenience With a Human Touch’
November 03, 2023

Generation Z and millennial consumers have a high level of digital expectations that transcend multiple sectors, including retail, banking and healthcare. These high digital demands are also making an impact on the insurance industry, as evidenced by research from PYMNTS Intelligence. According to findings detailed in a...

Insurance
Raising the Bar on Digital Experience for a New Generation of Policyholders
November 03, 2023

PYMNTS Intelligence interviews Ian Drysdale, CEO of insurance industry digital payments network One Inc, on how the industry is accepting the challenge of meeting Gen Z and millennials’ digital demands. — Generation Z and millennial consumers are setting a high bar for digital experiences across...

Insurance
75% of Millennials Don’t Trust Themselves to Buy Insurance Online
November 02, 2023

Generation Z and millennials have different insurance needs from their elders, yet they are already a market force to be reckoned with. More than 60% plan to purchase one or more types of insurance policies within the next 12 months. Regardless of which type they...