Loyalty & Rewards

Loyalty & Rewards
Starbucks and Marriott Team on Loyalty Rewards
June 18, 2024

Starbucks has teamed with Marriott’s marketplace Bonvoy to offer benefits to loyalty members. As the companies said in a news release Tuesday (June 18), Marriott Bonvoy members and Starbucks Rewards U.S. members who link loyalty accounts will get the chance to earn points toward free...

Loyalty & Rewards
Insomnia Cookies Moves From Indulgence to Repeat Treats With Data-Driven Loyalty
June 07, 2024

Cookies might seem like the ideal business. They seem insulated from the vagaries of inflation and economic headwinds. Who doesn’t crave an indulgence here or there — a late-night snack that, delivered to one’s door, offsets the pressures of the workday? In many ways, cookies...

Loyalty & Rewards
High-Income Shoppers Seek Store-Specific Card-Linked Rewards  
June 04, 2024

For shoppers with the most cash to burn, PYMNTS Intelligence data reveal, store-specific card-linked rewards go the longest way toward driving spending. By the Numbers The report “Card-Linked Offer Growth Hinges on First-Time Users,” a PYMNTS Intelligence and Banyan collaboration, drew from a February survey...

Loyalty & Rewards
Money Magic: How Data-Driven Rewards Are Transforming Digital Payments
June 03, 2024

A payment is never just a payment. Increasingly, it is a gateway into a lifelong customer relationship. And with the recent trend across the payments landscape of financial services firms like JPMorgan Chase and PayPal creating their own ad networks that use data from user purchases, the integration...

Loyalty & Rewards
New Data: Card-Linked Offers Improve Relevance and Value
May 29, 2024

Consumers who use card-linked shopping offers, which provide special savings or rewards attached to a merchant or product, return for more — most do. But what about the 21% of past users who never return? PYMNTS Intelligence finds that if those who used these offers...

Loyalty & Rewards
Experian Takes Stake in Customer Engagement Firm Reward
May 22, 2024

Experian acquired a stake in Reward, which powers bank and retail rewards programs. “The investment cements an existing commercial partnership between Reward and Experian,” the companies said in a news release Wednesday (May 22). “This further collaboration will focus on leveraging Experian’s rich data and audience activation capabilities to...

Loyalty & Rewards
39% of Middle-Income Card Holders Unfamiliar With Card-Linked Offers
May 07, 2024

Once card holders are made aware of how they can earn rewards by using their credit and debit cards to pay for goods and services, most are hooked. That’s according to the PYMNTS Intelligence report “Card-Linked Offer Growth Hinges on First-Time Users,” which was based on surveys with more...

Loyalty & Rewards
Simple Credit Rewards Work for Older Generations, but Not Gen Z
May 02, 2024

More than 80% of credit card users now receive reward offers from their card issuers and, on average, 72% of those rewards get used within 90 days. Meanwhile, 71% of consumers tell PYMNTS Intelligence that they are highly satisfied with the rewards that their primary...

Loyalty & Rewards
Grocery Shoppers Across Continents Demand Personalized Rewards
April 30, 2024

No matter which side of the Atlantic they are on, grocery shoppers want loyalty programs with smarter, more relevant messaging, and merchants across the United Kingdom and the United States are rising to meet this demand. U.K. grocery giant Tesco, for its part, is looking to drive rewards adoption...