As consumers, especially younger generations, grow accustomed to having their needs met at a rapid pace, Ahold Delhaize is seeing shoppers be less loyal to specific brands. In an interview with PYMNTS, Bobby Watts, SVP executive lead at the grocery giant’s AD Retail Media arm,...
As alcoholic beverage brands look for ways to capture consumers’ attention and spending in the digital world, Purity Distillery sees contextual commerce help build these omnichannel connections. Tate Troelstrup, president and CEO of the spirits brand, explained in an interview with PYMNTS how the company...
As beauty brands look for ways to explain their products to consumers without losing the shopper’s interest, Beekman 1802 is seeing artificial intelligence and augmented reality open possibilities for more engrossing educational experiences. Physician (and reality television star) Dr. Brent Ridge, co-founder of the skincare...
Drip pricing, or added fees consumers only learn about at checkout, are coming under fire from consumer groups as proposed rules make their way through Congress. In the context of live event ticketing, the practice of drip pricing is “problematic because it can lead to...
Value has become the watchword for fast-food brands these days. As CNBC reported Sunday (Aug. 11), restaurant CEOs keep pointing to value when explaining to investors why sales have cooled, while also offering up their plans to boost traffic. “Value” came up nearly 80 times...
Consumers are thinking twice before pulling the trigger to buy even everyday items — a hesitation to spend that’s evidencing itself in slowdowns and headwinds for all manner of firms across all avenues of commerce. There’s resilience, to be sure, but the resilience looks to be...
Earlier this year, Macy’s launched a restructuring initiative called “A Bold New Chapter,” aimed at reinvigorating the company and driving growth. The strategy focuses on strengthening the core Macy’s brand through store enhancements, expanded product offerings and cost reductions. A major theme of Macy’s overarching...
So far this year, PYMNTS Intelligence data has illuminated a wide range of shopper behaviors, highlighting how omnichannel engagement is changing over time and how economic pressures are impacting spending habits. Here are five key takeaways about shopper behavior from 2024 so far. The Rise...
As retail giants Amazon and Walmart compete to be consumers’ go-to for more of their day-to-day needs, the two companies are looking to delivery times as a key factor influencing shopper loyalty. Amazon, for its part, shared on its Q2 earnings call last week how...
